Overview

As a First Line Agent, you'll be the front line of our customer care team, providing exceptional support to our valued clients.

You will be responsible for handling a wide range of inquiries, from initial setup and onboarding to ongoing technical requests raised via different channels, including email and phone.

You will report directly to the Team Leader, Client Operations.

Job Description:

• Provide day to day client support via case management, generated via multiple channels e.g. phone calls, including feedback and complaints.
• Continuously deliver a high-quality and effective service to clients, liaising with the Team Leader.
• Adhere to operational processes, policies and documentary requirements.
• Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling Techloq to provide a consistent high-quality service.